Fensa complaints

Query about work undertaken by a FENSA member? To purchase a replacement FENSA Certificate, please click here. If you are a journalist and would like to speak to our pres.

FENSA works with thousands of double glazing contractors in England and Wales who have been assessed for their ability to install replacement windows and doors in accordance with the relevant Building Regulations. Hi, Does anybody have any experience of making a complaint via FENSA ? Escalating your complaint to the GGF If the above two steps yield no resolution, you may go directly to the GGF, which offers a conciliation service, which is free of charge. Complaints Procedure Document.

There is also the Double Glazing and Conservatory Quality Assurance Ombudsman Scheme (DGCOS), which has a free consumer advice line and free access to The Ombudsman. GGF or FENSA as appropriate will then log your complaint and forward details of your outstanding complaint to the TGAS trader requesting that they resolve it with you. Where a GGF member company is in FENSA.

The company that fitted the windows are FENSA registere but they never bothered to certify the work on my house. DH checked with the council. It will cost a couple of hundred pounds for the certificate for us as they also charge a fine for doing things retrospectively. Find Fensa Ltd in London, SE1. Read reviews , get contact details, photos, opening times and map directions.

Search for Consumer Organisations near you on Yell. FENSA then informs your local Building Control of the completed work and then your FENSA certificate is sent to you in around - weeks. We would recommend you keep copies of all. EASA shall use the information you have given us to deal with your complaint.

Depending on juriscidtion under which your complaint falls under. If FENSA considers that the Building Regulations have been breached. If you prefer, you can ask national Citizens Advice to refer your complaint to the local office. DGCOS can investigate complaints against any member company, providing the complaint is about something that happened during the company’s period of membership.

A complaint will be considered if the customer believes they have been treated unfairly, the service received was unacceptable or a situation has led to distress, inconvenience or disadvantage. Resolver - the automated complaints system. FENSA and Certass, two of the double glazing industry’s biggest self certification bodies. But what exactly is the difference between the two? This is when Building Regulations decided that double glazing installation needed to be standardised.

This was necessary to lower the national carbon footprint. In choosing a FENSA double glazing registered company the consumer is protected when. Customer Reviews Showrooms Living Spaces Inspirations Blog. FENSA has been around longer and is better known and has a larger membership, but provided your installer can give you a CERTASS certificate for any replacement windows and doors you have put in - this will be sufficient and will not create problems when you move house.

With regards your comment on who is better such at dealing with complaints this is a red herring. FENSA and Assured are almost worthless, and almost pointless, organisations. They contribute nothing to the consumer except trying to justify their existence.

As well as letting in light, windows give you a view of the outside worl they let in the air when it’s fresh and keep out the weather when it’s col windy or wet. Windows are the eyes of your home. FENSA Guarantees In my home (includes DIY) MoneySaving.

FENSA takes very seriously companies who mislead the public. When consumers and contractors submit a complaint to FENSAabout an installer who is not registered with. The aim is to make the customer feel as though their problem is being treated as a priority, without being rushed.

Keep comprehensive records of all customer complaints , from the initial problem to the eventual solution. Confidence In FENSA Installers: FENSA is the brand trusted by all local authorities, industry and government. An independent report commissioned by the Government found FENSA to be the most successful of all competent person schemes to date in the UK, across all industries. A company that is FENSA registered is a company that registers all of its installations with FENSA for a fee. FENSA then issue a certificate to that company which it then passes onto the customer.

It does not mean that the company is any good at fitting windows. Write a review Trustpilot Crystal has attributed a large part of its huge growth to customer recommendations and invests great time and money in independent studies and surveys to ensure that its performance is critically monitored. FENSA does not apply to conservatories, porches, commercial premises, new build properties or extensions.

In all of these instances you are required to go through the Local Authority Building Control process. FENSA stands for the Fenestration Self-Assessment Scheme. Following Government encouragement, FENSA has been set up by the Glass and Glazing Federation (GGF) and other industry bodies in response to Building Regulations for double glazing companies in England and Wales. FENSA self-certification scheme There are two ways that you can ensure compliance with relevant regulations, firstly you may employ a contractor or installer who is registered under the FENSA self-certification scheme.

Have an issue with our product or service, we want to hear from you. The business registered meets the requirements of the Certass CQ-Assured scheme in relation to consumer charter, complaints handling, issuing of consumer contracts, liability insurance requirements, guarantee issue and workmanship.